 Pass Security
Pass Security is essential for rail travelers. Rail Passes are like cash and
if traveling in Europe and the rail pass is lost or stolen, you will not receive
any type of replacement or refund unless you have Pass Protection. Under the Pass
Security Program, you are entitled to a full refund of the unused portion of
your original rail passes or rail and drive passes. This service is available
for only $14 US, and covers all rail passes issued by Railkey. You must purchase
rail Pass Security at the time of purchase of your pass. When you order your
pass online, you will see that the box for Pass Protection is already set to accept.
If you do not want to participate in the Pass Security Program you may change
the option and decline the protection and Conditions .
Claims:
There are several steps to making a claim under Pass Security. Make
sure to read and understand them all. You may wish to print them out
and take them with you on your trip. Follow these simple steps:
- Report loss/theft to local police within 24 hours.
- Purchase a new Eurail, Europass or rail ticket for the remaining
days. Eurail, Europasses or other rail passes can be purchased at
a Eurail or Europass aid office. A listing will be sent to you along
with your pass.
Within 30 days of returning home, send us:
- A notarized written report that includes the pass holder’s
name, the date the pass was validated, how many days were unused,
and a description of what happened to the pass.
- Your official police report and your replacement ticket receipt.
- Also include a copy of your airline ticket stubs/receipts (round-trip
tickets from US of departure city to Europe).
Please make a photocopy of all documents for your own records. Send
all evidence to:
Railfrance.com
48 Glen Ave
Newton Centre, MA 02459
Coverage:
We will reimburse the pass holder(s) named on the rail pass issued by us for
the theft or loss of the rail pass, subject to Exclusions, Limitations and Conditions
outlined below:
Loss: "Loss" means the theft or accidental loss of the rail
pass. Effective Period means the period from the moment the passenger
arrives in Europe until they leave Europe. Stolen or lost passes occurring
before arrival in Europe are not covered under the terms of this policy.
Program agreements apply only to loss sustained during the effective
period.
Exclusions:
This program does not apply to any loss caused by:
- Delay, detention, or confiscation by Customs Officers, Officials,
Police or other Security Officers.
- Rail pass not in your actual possession at the time of loss.
- War, invasion, act of foreign enemy, hostilities (whether war
be declared or not), civil war, rebellion, revolution, insurrection
or military or usurped power.
- Any dishonest, fraudulent or criminal act by the pass holder.
- Damage due to wear and tear, gradual deterioration, vermin,
or inherent vice.
Limits of Liability:
The limits of liability shall be the lesser of the actual cash value of
the rail pass at the time of loss; or the unused portion of the rail pass-
which is calculated by the total number of valid days allowed within the
rail pass duration less the valid days used. The loss date shall
be the date on which the pass holder first became aware of the loss
of the rail pass or the date 24 hours prior to the reporting of the
loss to the police under the condition (2), whichever is later.
Conditions:
Each claim will be reimbursed, for the unused value of the original
lost or stolen pass, to the individual who paid for the coverage and
met all the requirements as described herein.
The pass holder is responsible for the safety, security and supervision
of the rail pass.
The pass holder must file a police report within 24 hours of loss or theft
of the pass.
The pass holder must either purchase a replacement rail pass or point-to-point
tickets for the remainder of the trip (air and bus tickets do not apply).
Notice of any claim must be given to us within 30 days of return from
Europe.
To submit a claim the pass holder must follow all steps under the section
To File a Claim.
If any claims made under this program are covered by any other valid and
collectible insurance or indemnity, We will only pay the difference between
the amount paid under the other policy and the total amount which would
otherwise be payable under this program.
No change to this program will be valid unless outlined in writing and
signed by us.
No legal action may be brought to recover on this program within 60 days
after a claim has been submitted as required herein, and no such legal
action may be brought after one year from the requirement time for a claim
to be filed.
Any provision of this program that is in conflict with applicable law
is hereby amended to conform to minimum requirements of such law.
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